Return policy
At Services, we are proud of our name and reputation in terms of excellent quality and value, and in the event of dissatisfaction, we will help you with an immediate refund according to our policy, which is as follows:
- The customer must inform the online store’s services team via email, call the toll-free number, or via WhatsApp 8800124043 within a period not exceeding 7 days from the date of failure of the battery that was sent to him or the return of the battery that was purchased, stating the reason for the replacement or return. .
- Returns are free in the case of items sent to the customer that have an error or manufacturing defect, such as:
* In the event that the customer receives a product other than the one he ordered.
* Or if the product does not match the description shown on the online store services.
* Or if the customer receives a damaged or defective product.
- The same original amount printed on the purchase receipt/invoice (order summary) will be refunded without shipping costs or customs fees and taxes. If the order is among the offers that include free shipping and the customer wishes to return the order, the shipping value will be deducted from services to the customer and the customer will also bear the value. Reship the order.
- In other cases of return (other than what was mentioned), the customer bears only the shipping cost.
- Return according to the terms and specifications of the warranty mentioned on the date the customer received the battery, and no request will be considered after the expiry of the specified period.
Non-refundable shipping and transportation fees:
- Makhthar will not accept refund services for purchases made through the online store in the following cases:
Conditions for refunds:
- The value of the returned batteries will be refunded within 7 days from the date of receipt of services for the returned shipment for cash purchases (payment upon receipt). As for purchases by credit card, the value will be added to
Buyer (customer) card after 60 days from the date of purchase.
- Please send your package including the return form with your shipment.
- You are required to return the battery purchased by the shipping method through which the shipment was sent or to the shipping companies approved by Services to ensure that the shipment arrives properly at the Services address shown in these terms.
If for any reason you are not satisfied with your purchase, please contact the online store customer care team or send a WhatsApp message to:
Number: +9668800124043
Or contact us via email:
